Privacy Policy | g7win Official Casino Philippines

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Account details, identity verification, payment methods, and technical device data.
Why we collect it: To manage your account, process payments, prevent fraud, and ensure legal compliance.
Who sees it: Only g7win and trusted partner service providers (payments, KYC, technical). We never sell your data.
Retention: We keep data for as long as your account is active and as required by Philippine laws.
Your Control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

Welcome to g7win. This Privacy Policy explains how we handle the personal information of our users in the Philippines. It applies to all services provided through our website and official applications.

Please note that this policy only covers the g7win platform. It does not apply to any third-party websites, external payment gateways, or affiliate links that you may visit after leaving our site. Once you navigate away from our platform, the privacy policies of those external entities will apply.

Personal Information We Collect

Account and Identity Data

We collect basic information required to create your account, such as your username, email address, and date of birth. This is used to establish your identity and ensure you meet age requirements.

Verification Documents

To comply with regulatory standards, we may request government-issued identification or proof of address. This data is used strictly for Know Your Customer (KYC) and anti-money laundering purposes.

Payment Data

We collect information related to your deposits and withdrawals, including payment method details. This ensures that funds are processed securely and credited to the correct account.

Gaming and Transaction Activity

We record your gaming history, betting patterns, and transaction logs. This helps us detect fraudulent activity, manage bonuses, and improve our game offerings.

Technical and Device Data

Our system automatically collects IP addresses, browser types, operating system details, and device identifiers. This is used for security monitoring and optimizing the user experience.

Communication Records

Records of your interactions with our customer support team via our available channels are stored to resolve issues and improve our service quality.

How We Collect Data

We obtain information through three primary channels:

Directly from you: Information you provide during registration, KYC verification, or when contacting support.
Automatically: Technical data collected via cookies and server logs as you navigate the platform.
Partner Providers: Information received from our partner service providers, such as payment processors and identity verification services.

Why We Use Data

Your data is processed for the following essential purposes:

Account Management: Creating, maintaining, and securing your gaming account.
Financial Transactions: Processing deposits and withdrawals efficiently and securely.
Verification: Confirming your age and identity to prevent underage gambling and identity theft.
Security: Detecting and preventing fraud, multi-accounting, and other abusive behaviors.
Personalization: Tailoring the content and offers displayed on the platform to your preferences.
Legal Compliance: Fulfilling statutory obligations required of gambling operators in the Philippines.
Marketing: Sending promotional offers and updates, provided you have given your explicit consent.

When We Share Data

We do not sell your personal information to third parties. We only share data with:

Service Providers: Trusted partners who handle payment processing, identity verification, and technical infrastructure.
Legal Authorities: When required by applicable laws, court orders, or regulatory requests to prevent illegal activities.

How We Protect Data

We employ industry-standard safeguards to keep your information secure:

Encryption: Use of secure protocols to encrypt data while it is being transmitted.
Access Control: Strict internal policies ensuring only authorized personnel can access sensitive data.
Isolation: Payment data is handled through secure, isolated systems to minimize risk.
Monitoring: Regular system monitoring to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your experience and maintain security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location, you have the following rights regarding your data:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the deletion of your personal data or receive it in a portable format.
Objection & Withdrawal: Object to certain types of processing or withdraw your consent for marketing.

You can exercise these rights by contacting our support team via the channels available on the Support Page.

Important Note: Even after account closure, we are legally required to retain certain data for a specified period to comply with gambling regulations and anti-money laundering rules in the Philippines.

How Long We Retain Data

We retain your personal information for the duration of your account lifecycle. Once an account is closed, we only keep the data necessary to fulfill our legal obligations as required by applicable law in the Philippines.

Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor is using our platform are encouraged to report the account immediately via our support channels.

Cross-Border Transfers

To provide a global-standard gaming experience, some of our technical and service providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official contact methods listed on our Support Page.